Local tech business fixes more than broken hearts
Employees at local business iCare Phone Repair take pride in their ability to remedy any technology lover’s worst nightmare: broken devices.
Founded in October of 2012 as a small kiosk in the Meridian Mall in Okemos, iCare Phone Repair fixes a variety of tablet and smart phone hardware problems, including cracked screens, faulty batteries and problems resulting from water damage.
Former LCC student Dan Peabody, owner and founder of iCare Phone Repair, said the name means more than a play on words in reference to Apple.
“We actually do care about how our customers think about our service,” he said. “It’s kind of cool how the name took a form of caring about our customer base, since we have a bend-over-backwards customer service attitude.”
Since 2012, iCare Phone Repair has grown to seven locations throughout Michigan and one in Battle Ground, Wash., according to Peabody.
Peabody was at LCC from about 2003 to 2005 in the Aviation Technology program, studying airplane repair. He said although the program sufficiently prepared him for his career, part of the reason he decided to fix mobile devices instead of airplanes resulted from a love for customer service.
“I still like to tell people that I graduated and started working on airplanes, but it just transitioned into something else and I found a different passion,” he said.
Brandon Mistry, district manager, said one of the best parts working for iCare Phone Repair is the atmosphere.
“Most people that work here joke around and have a great time while they’re working, so it makes it a relaxed environment,” Mistry said. “Everyone is willing to teach you anything that you need if you need help.”
According to Mistry, the company is looking to hire employees for new locations, in addition to the locations in the Lansing and Meridian Mall. Applicants must be 18 or older, and while device repair and customer service experience is preferred, it is not required.
Mistry said the best part about working at iCare Phone Repair is the lack of monotony.
“Since we’re a small company that’s transitioning to a big company, there’s always something new to learn and do,” he said.
Peabody advised aspiring entrepreneurs to learn from the success stories of professionals in their field of interest, and to be ready to be committed and passionate about the business.
“It’s not a five days a week, nine to five job,” he said. “You have to be dedicated seven days a week from the moment you wake up to the moment you fall asleep. If you don’t have that type of dedication, then you might as well work for somebody else.”
For more information about iCare Phone Repair and to view career opportunities, visit www.icarerepair.com.